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How to optimize motivation

Diane Davis

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A wildly successful entrepreneur and I were meeting for the first time over lunch at the recommendation of a mutual friend. The suggestion proved fruitful, as there was never an awkward moment of silence as we explored our values and discussed our fascination with leadership.

Toward the end of our meeting, I handed the young man a copy of my latest books (unsigned, should he prefer giving them away). He graciously asked me for a synopsis of “Master Your Motivation.” I delivered my elevator speech describing how motivation is a skill—that we can learn how to create the three psychological needs for choice, connection, and competence required to thrive with optimal motivation. Curious, he probed for more details.

About two minutes into my description, he became emotional. “I’m sorry for interrupting, but I need to unload something heavy. I think I can use your help.”

Later that week, he explained, he would discover if the troublesome physical symptoms he’d suffered over the past eight weeks were due to multiple sclerosis. He added, “I’m scared.”

For the next 30 minutes, we had a motivation conversation. Never have I been more grateful to have the skill of helping someone understand the source of their fear—the loss of the foundational psychological needs required to thrive. I shared strategies with him for generating the vitality to effectively meet his challenge by creating choice, connection, and competence.

While I appreciate that I could rise to the occasion, it would have been a horrible statement of my life’s work if I hadn’t. But I realized that none of us always responds perfectly at the moment, and that shouldn’t keep us from having motivation conversations. I was reminded of a helpful example courtesy of my niece, Blair.

Blair was a retail manager in an upscale department of a popular department store. One evening over dinner, Blair excused herself to take a call from the department head. She needed to discuss her intention to write up Randy, one of her top salespeople. When Blair returned to dinner, she lamented how a once-fruitful relationship with Randy had deteriorated.

She described how she had explicitly outlined expectations for her staff to promote an upcoming sales event through personal calls and emails to their regular customers. But when Blair followed up with Randy, he admitted to not making any calls. I asked her how she handled that conversation.

She said, “I did what you recommend. I had a motivation conversation with Randy. I asked why he hadn’t made the calls. He gave me excuses: He hates making phone calls, couldn’t find a quiet place to make the calls, and feels awkward promoting a sales event to his wealthy clients who have the money to buy items at full price.”

Blair is an excellent listener, so I could picture her patiently noting Randy’s rationale. She told me she identified his imposed motivational outlook and tried to facilitate his shift to a more optimal outlook.

“I gave him every chance to shift his motivation,” she told me, “but he still didn’t want to make the calls. I am disappointed and so frustrated with Randy that I’m writing him up. Sometimes people need to pay the consequences for their failure to perform or for insubordination.”

I asked Blair to describe in more detail how she’d conducted her motivation conversation.

She said, “I explained to Randy that when faced with things I don’t like doing, I remember why I chose this profession. I described my love for design and fashion. I shared how exciting I think it is to sell pieces of art that people wear. I told him how our clients deserve to learn from the expertise he has gained from his training and years in the industry. I reminded him that he loves this industry, our store, and our customers.”

After hearing Blair’s description, I asked her, “You beautifully stated your values. What did you learn about Randy’s?”

She stared at me for a moment as she had her aha moment. She didn’t have a clue what Randy’s values were. “It was all about me, wasn’t it? I told Randy what I thought he should value.”

Blair grabbed her phone, called her manager, and announced she would not proceed with Randy’s disciplinary action. “I was talked off the cliff,” she explained. “I want to try another strategy before punishing Randy for not acting on my instructions.”

Curious, I asked Blair what she had hoped to gain by writing up Randy in the first place. Simply asking the question helped Blair realize she had resorted to the “stick” to “motivate” Randy. The stick would motivate Randy, but not as she intended. Likely, disciplining Randy for his refusal to make phone calls would deepen his already suboptimal motivational outlook, guaranteeing he would quit and move to a competitor—or worse, would “quit and stay.”

Blair reflected and came to another realization. Randy didn’t have a suboptimal motivational outlook for selling. He had a suboptimal motivation for making phone calls to promote a sales event. Not only had she imposed her values on Randy, but she had robbed him of choices for how he might approach the sales goal. She had limited the exploration of creative alternatives.

I can happily report that Blair’s second attempt at a motivation conversation with Randy was successful.

Learning how to conduct motivation conversations is an essential leadership skill. But an important lesson I’ve learned through years of refining, conducting, and teaching motivation conversations is this: The process matters, but so does your intention.

If Blair hadn’t authentically cared about Randy’s success, a perfect process wouldn’t suffice. I know that my intentions with the frightened young entrepreneur were sincere. Otherwise, I’m sure I’d have come off as pedantic and self-serving.

You need to be optimally motivated before you can conduct a successful motivation conversation to help someone else experience optimal motivation.


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How to stop a state from sinking

Diane Davis

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How to stop a state from sinking

VIRGINIA HANUSIK

But some government officials and state engineers are hoping there is an alternative: elevation. The $6.8 billion Southwest Coastal Louisiana Project is betting that raising residences by an average of three to five feet and nonresidential buildings by three to six, coupled with extensive work to restore coastal boundary lands, will keep Louisianans in their communities and a local economy that helps power the country’s oil industry running. The project, a collaboration between the US Army Corps of Engineers and the Louisiana Coastal Protection and Restoration Authority (CPRA), is focused on roughly 4,700 square miles of land inthree parishes in the southwestern corner of the state: Cameron, Vermilion, and Calcasieu, where Lake Charles is the parish seat. More than 3,000 homes have been identified as being at risk of imminent flooding, and therefore as candidates for elevation funding.

Ultimately, it’s something of a last-ditch effort to preserve this slice of coastline, even as some locals pick up and move inland and as formal plans for managed retreat—or government funding for community relocation—become more popular in climate-­vulnerable areas across the country and the rest of the world. 

Since 1932, Louisiana has lost some 1.2 million acres of coast to erosion—an area nearly twice the size of Rhode Island.

Now, after eight years of surveys, paperwork, and waiting for cash, the pilot phase of the project is finally moving forward and raising 21 homes. As it does so, project staff and locals alike will be forced to grapple with a looming existential question: Can a region facing some of the nation’s most alarming climate predictions build its way out of an accelerating crisis? 

Darrel Broussard, the project’s senior manager, sees its work as the region’s best chance at reducing damage over the next 50 years and safeguarding the roots residents have put down over generations. “This is Louisiana. This is where everyone lives. This is where we work. This is where the economy comes from,” he says. “There are models out there trying to predict the future. They’re just models. Right now, we currently have communities, neighbors, all living there.”

At the same time, some environmental experts worry that this may be too rosy an outlook, with time and nature conspiring against lasting success. “The sooner we can shift our mindset towards managed retreat, the better,” says Torbjörn Törnqvist, a geology professor at Tulane University. “This is a very tough issue. This is a part of the country that’s just going to disappear.” 


It didn’t take long for the Bells to feel at home in Lake Charles, the biggest city in what Louisiana officials call the state’s “working coastline.” The economy here thrives on commercial fishing and agriculture, though petroleum services have long been at its heart; roughly 30% of Louisiana’s refining capacity is based in the region, and the state accounts for nearly one-sixth of the country’s refining capacity, according to the US Energy Information Administration. 

But what appealed most to Christa Bell, a public relations professor at McNeese State University, was locals’ hospitality and cuisine—proud reflections of Louisiana’s friendly charm. She loved the warm aesthetic of historic Ryan Street’s red brick buildings, which stand in stark contrast to the city’s casinos and refineries and its single skyscraper, the former Capital One Tower.

VIRGINIA HANUSIK

The building has sat vacant since a hurricane damaged it nearly four years ago—and over that time it has become a symbol of the strain created by severe weather in an area where waterways flow like veins and where flooding occurs often. 

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Modernizing data with strategic purpose

Diane Davis

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Modernizing data with strategic purpose

This report seeks to understand organizations’ objectives for their data modernization projects and how they are implementing such initiatives. To do so, it surveyed senior data and technology executives across industries. The research finds that many have made substantial progress and investment in data modernization. Alignment on data strategy and the goals of modernization appear to be far from complete in many organizations, however, leaving a disconnect between data and technology teams and the rest of the business. Data and technology executives and their teams can still do more to understand their colleagues’ data needs and actively seek their input on how to meet them.

Following are the study’s key findings:

AI isn’t the only reason companies are modernizing the data estate. Better decision-making is the primary aim of data modernization, with nearly half (46%) of executives citing this among their three top drivers. Support for AI models (40%) and for decarbonization (38%) are also major drivers of modernization, as are improving regulatory compliance (33%) and boosting operational efficiency (32%).

Data strategy is too often siloed from business strategy. Nearly all surveyed organizations recognize the importance of taking a strategic approach to data. Only 22% say they lack a fully developed data strategy. When asked if their data strategy is completely aligned with key business objectives, however, only 39% agree. Data teams can also do more to bring other business units and functions into strategy discussions: 42% of respondents say their data strategy was developed exclusively by the data or technology team.

Data strategy paves the road to modernization. It is probably no coincidence that most organizations (71%) that have embarked on data modernization in the past two years have had a data strategy in place for longer than that. Modernization goals require buy-in from the business, and implementation decisions need strategic guidance, lest they lead to added complexity or duplication.

Top data pain points are data quality and timeliness. Executives point to substandard data (cited by 41%) and untimely delivery (33%) as the facets of their data operations most in need of improvement. Incomplete or inaccurate data leads enterprise users to question data trustworthiness. This helps explain why the most common modernization measure taken by our respondents’ organizations in the past two years has been to review and upgrade data governance (cited by 45%).

Cross-functional teams and DataOps are key levers to improve data quality. Modern data engineering practices are taking root in many businesses. Nearly half of organizations (48%) are empowering cross-functional data teams to enforce data quality standards, and 47% are prioritizing implementing DataOps (cited by 47%). These sorts of practices, which echo the agile methodologies and product thinking that have become standard in software engineering, are only starting to make their way into the data realm.

Compliance and security considerations often hinder modernization. Compliance and security concerns are major impediments to modernization, each cited by 44% of the respondents. Regulatory compliance is mentioned particularly frequently by those working in energy, public sector, transport, and financial services organizations. High costs are another oft-cited hurdle (40%), especially among the survey’s smaller organizations.

This content was produced by Insights, the custom content arm of MIT technology Review. It was not written by MIT technology Review’s editorial staff.

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Is robotics about to have its own ChatGPT moment?

Diane Davis

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a robot arm holds a brush over the head of Henry Evans which rests on a pillow

Stretch weighs about 50 pounds. It has a small mobile base, a stick with a camera dangling off it, and an adjustable arm featuring a gripper with suction cups at the ends. It can be controlled with a console controller. Henry controls Stretch using a laptop, with a tool that that tracks his head movements to move a cursor around. He is able to move his thumb and index finger enough to click a computer mouse. Last summer, Stretch was with the couple for more than a month, and Henry says it gave him a whole new level of autonomy. “It was practical, and I could see using it every day,” he says. 

Henry Evans used the Stretch robot to brush his hair, eat, and even play with his granddaughter.

PETER ADAMS

Using his laptop, he could get the robot to brush his hair and have it hold fruit kebabs for him to snack on. It also opened up Henry’s relationship with his granddaughter Teddie. Before, they barely interacted. “She didn’t hug him at all goodbye. Nothing like that,” Jane says. But “Papa Wheelie” and Teddie used Stretch to play, engaging in relay races, bowling, and magnetic fishing. 

Stretch doesn’t have much in the way of smarts: it comes with some pre­installed software, such as the web interface that Henry uses to control it, and other capabilities such as AI-enabled navigation. The main benefit of Stretch is that people can plug in their own AI models and use them to do experiments. But it offers a glimpse of what a world with useful home robots could look like. Robots that can do many of the things humans do in the home—tasks such as folding laundry, cooking meals, and cleaning—have been a dream of robotics research since the inception of the field in the 1950s. For a long time, it’s been just that: “Robotics is full of dreamers,” says Kemp.

But the field is at an inflection point, says Ken Goldberg, a robotics professor at the University of California, Berkeley. Previous efforts to build a useful home robot, he says, have emphatically failed to meet the expectations set by popular culture—think the robotic maid from The Jetsons. Now things are very different. Thanks to cheap hardware like Stretch, along with efforts to collect and share data and advances in generative AI, robots are getting more competent and helpful faster than ever before. “We’re at a point where we’re very close to getting capability that is really going to be useful,” Goldberg says. 

Folding laundry, cooking shrimp, wiping surfaces, unloading shopping baskets—today’s AI-powered robots are learning to do tasks that for their predecessors would have been extremely difficult. 

Missing pieces

There’s a well-known observation among roboticists: What is hard for humans is easy for machines, and what is easy for humans is hard for machines. Called Moravec’s paradox, it was first articulated in the 1980s by Hans Moravec, thena roboticist at the Robotics Institute of Carnegie Mellon University. A robot can play chess or hold an object still for hours on end with no problem. Tying a shoelace, catching a ball, or having a conversation is another matter. 

There are three reasons for this, says Goldberg. First, robots lack precise control and coordination. Second, their understanding of the surrounding world is limited because they are reliant on cameras and sensors to perceive it. Third, they lack an innate sense of practical physics. 

“Pick up a hammer, and it will probably fall out of your gripper, unless you grab it near the heavy part. But you don’t know that if you just look at it, unless you know how hammers work,” Goldberg says. 

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