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What is the RACI model and how can it help make decisions

Diane Davis

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Editor’s Note: Each week Maynard Webb, former CEO of LiveOps and the former COO of eBay, will offer candid, practical, and sometimes surprising advice to entrepreneurs and founders. To submit a question, write to Webb at [email protected].

Q. Our company is tripling in size and I’m looking for advice on how to revise our leadership team and determine if we should create a separate leadership body now that we are bigger. Also, what kind of decision-making structures should we employ to adapt to our next stage of growth? 

-Founder of a Series C company

Dear Founder, 

Congrats on being in this place. It sounds as if the flywheel is spinning. Good for you for thinking about all these pieces. 

First, let’s talk about the idea of creating a separate leadership body. As you grow, it makes sense to consider this change. It can be unwieldy and even ineffective when exec teams become too big. It’s understandable you want to break them down into smaller groups. I suggest these entities be no more than 20 people. When I was at eBay, we had two of these groups, one called “executive staff” and one called “senior staff.” Every quarter we nominated someone on the senior staff to go to the exec staff meetings and report back. 

While there’s good reason for dividing leadership entities, you can’t just say, “Poof there’s another body!” and think that will solve the issues. Every entity has to have a purpose, rules and guidelines. Ask yourself, “What is its purpose of this new leadership body and what are you going to use them for?” “What will you bring to them?” You also have to determine who is in charge and create agendas so that everyone knows what to work on.

Now, let’s get into decision making. It’s great to have models and guidelines for how people make everyday decisions. I use the RACI (Responsible, Approves, Consulted, Informed) model, which clearly articulates who does what. I mentioned RACI in another Dear Founder letter, and I will get into more detail here to address your situation. I have used this matrix for many years at big companies, where it helped clarify roles and responsibilities in cross-functional teams and projects. We use it today at the Webb Investment Network to determine everything from who owns the final decision on investments, to our PR strategy. It’s become such a part of everything we do that it’s now shorthand.

The first step in this model is to clarify what the decision is and when it has to be made. Write it down. Then, you employ RACI, an acronym that delineates the necessary stakeholders in a decision. This outlines the person who is:

  • Responsible. Who is the owner? Who sets the strategy? Who will decide? Ideally this should be one person, but it can be two. Remember, decision-making needs to be pushed down to the lowest competent level. If that’s not done, it means you are not delegating enough. Worse, it means that you may be running a monarchy.
  • Approves. Who will ratify or veto? This is the person who delegates the work to the “R”. 
  • Consulted. Who will be affected? These people do not have the right to make the decision, but you have the obligation to get their input before the decision is made, and you want to know what they have to say.
  • Informed: Who has to be informed about the decision? Always err on the side of informing too many people rather than too few.

This model can help to make decisions faster and implement them more effectively because it helps to put aside internal bickering (which is often due to uncertainty about who owns what) and get on with the task of decision making. This model helps provide role clarity, which can often be a source of tension. It will eradicate confusing debates and help codify roles without having emotional battles.

As you scale, it’s also important to remember that the best decisions do not come from a majority vote or from a single authoritative voice. They are the result of something more balanced. The RACI model allows decisions to be made collaboratively, with the input of several voices and all the necessary data—but ultimately the answer is determined by a single decision maker who was tasked with this responsibility. 

Ultimately, successful decision-making isn’t just about speed or outcome—it’s about empowering others to make the best decisions. As you continue you grow you will have to look at delegation and determine when you should let go more. You and exec staff should look at every decision and ask if you should have made the decision or could someone else make it. It feels good to make decisions, but it’s even more rewarding—and more sustainable and scalable—to have other people capable of making the right decisions for team.


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Technology & Innovation

The Download: tracking animals, and biotech plants

Diane Davis

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dossier of journalist information concept

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology.

How tracking animal movement may save the planet

Animals have long been able to offer unique insights about the natural world around us, acting as organic sensors picking up phenomena invisible to humans. Canaries warned of looming catastrophe in coal mines until the 1980s, for example.

These days, we have more insight into animal behavior than ever before thanks to technologies like sensor tags. But the data we gather from these animals still adds up to only a relatively narrow slice of the whole picture. Results are often confined to silos, and for many years tags were big and expensive, suitable only for a handful of animal species.

This is beginning to change. Researchers are asking: What will we find if we follow even the smallest animals? What if we could see how different species’ lives intersect? What could we learn from a system of animal movement, continuously monitoring how creatures big and small adapt to the world around us? It may be, some researchers believe, a vital tool in the effort to save our increasingly crisis-plagued planet. Read the full story.

—Matthew Ponsford 

This story is from the upcoming print issue of MIT technology Review, dedicated to exploring hidden worlds. Buy a subscription to get your hands on a copy when it publishes on February 28th! Deals start at just $8 a month.

These are the biotech plants you can buy now

—Antonio Regalado

This spring I am looking forward to growing some biotech in my backyard for the first time. It’s possible because of startups that have started selling genetically engineered plants directly to consumers, including a bright-purple tomato and a petunia that glows in the dark.

This week, for $73, I ordered both by pressing a few buttons online.

Biotech seeds have been a huge business for a while. In fact, by sheer mass, GMOs are probably the single most significant product of genetic engineering ever. But the difference now is that people are able to plant and grow GMO houseplants in their homes. Read the full story. 

Watch this robot as it learns to stitch up wounds

The news: A new AI-trained surgical robot can make stitches on its own. A video taken by researchers at the University of California, Berkeley, shows the two-armed robot completing stitches in a row on a simple wound in imitation skin. It managed to make six stitches before a human had to intervene. 

Why it matters: It’s common for surgeons today to get help from robots, but we’re a long way from them being able to fully replace many tasks. This new research marks progress toward robots that can operate more autonomously on very intricate, complicated tasks. Read the full story. 

—James O’Donnell

Three frequently asked questions about EVs, answered

Transportation is a critical part of the climate change puzzle: it accounts for something like a quarter of global emissions. And the vehicles that we use to shuttle around to work, school, and the grocery store in many parts of the world are a huge piece of the problem.

Last week, MIT technology Review hosted an event where we dug into the future of batteries and the materials that go into them. We got so many great questions, and we answered quite a few of them (subscribers should check out the recording of the full event). 

But there were still a lot of questions, particularly about EVs, that we didn’t get to. So let’s take a look at a few of those. 

—Casey Crownhart

This story is from The Spark, our weekly newsletter all about the technology that could combat the climate crisis. Sign up to receive it in your inbox every Wednesday.

The must-reads

I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology.

1 The first US moon landing for over 50 years is due today
If all goes to plan, Intuitive Machines’ Odysseus spacecraft will touch down at 5.30pm ET. (WP $)
Here’s how you can watch it. (NYT $)

2 ChatGPT had a meltdown yesterday
Which is not necessarily worrying in itself… but it isn’t great that we have no idea why. (technology%2F2024%2F02%2Fchatgpt-alarms-users-by-spitting-out-shakespearean-nonsense-and-rambling%2F%3Fmc_cid%3D8d2404be49%26mc_eid%3DUNIQID&data=05%7C02%7C%7C7a9f483188ae4387f99e08dc33a02068%7C961f23f8614c4756bafff1997766a273%7C1%7C0%7C638442010063983878%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=duo%2BDx%2FppidnuHwo4iXqtn7l4NWMB6FN1qSQ4Yt%2Bkhk%3D&reserved=0″ target=”_blank” rel=”noreferrer noopener”>Ars Technica)
Gab’s racist chatbots have been trained to deny the Holocaust. (Wired $)
+ Soon, we might be using AI to do all sorts of tasks for us. (NPR)

3 You can buy Vision Pro headsets in Russia 
Two years after Apple quit the country. (NBC)

4 Google is racing to fix a new “overly woke” AI-powered tool 
It was returning women and people of color when asked to produce images of America’s founding fathers, for example. (BBC)
It’s pausing the ability for Gemini AI to generate images until it’s fixed the issue. (The Verge)
These new tools let you see for yourself how biased AI image models are. (MIT technology Review) 
How it feels to be sexually objectified by an AI. (MIT technology Review)

5 American winters are getting warm
They’re also getting shorter, and less predictable. (Insider $)

6 Instagram is a news site, whether it likes it or not
And that means it has a responsibility to do content moderation properly. (NYT $)

7 Inside the weird world of Instacart’s AI-generated recipes
It’s becoming harder and harder to work out what’s been made by a human versus a machine. (404 Media)
Why Big Tech’s watermarking plans are some welcome good news. (MIT technology Review)

8 We need protection from companies building tech to read our minds
It’s not such a concerning issue right now, but it could be sooner than you know. (Vox)
How your brain data could be used against you. (MIT technology Review)

9 Why AM radio lingers on 
A surprisingly diverse group of people still rely on it, even as it heads towards obsolescence. (The Atlantic $)

10 Writing by hand has a positive impact on memory and learning ✍
I knew it! (Scientific American $)

Quote of the day

“Happy listening! ???? Happy listening! ???? Happy listening! ???? Happy listening! ????

—An example of how ChatGPT went off the rails yesterday, screenshotted and shared by a user on X. 

The big story

Inside the app Minnesota police used to collect data on journalists at protests

<a href="https://www.technologyreview.com/2022/03/23/1047899/secret-police-app-minnesota-police-journalists-protests-data/?truid=<<%20Test%20Link%20ID%20>>&utm_source=the_download&utm_medium=email&utm_campaign=the_download.unpaid.engagement&utm_term=<dossier of journalist information concept

MS TECH

March 2022

Photojournalist J.D. Duggan was covering a protest in Minnesota in April 2021 when police officers surrounded him and others, and told them to get on the ground.

Officers sorted the press from the protesters, walked them to a parking lot, and began photographing them, one by one, with cellphones, which they told Duggan would be stored in an app. 

An investigation by MIT technology Review found the data was collected using a tool called Intrepid Response, an easy way to almost instantly de-anonymize protest attendees and keep tabs on their movements. For some, the tool’s use is a dangerous step in the direction of authoritarianism. Read the full story.

—Sam Richards & Tate Ryan-Mosley

+ Fascinated by the stories in this grisly interactive map, which details murders committed in medieval London, York and Oxford. 
+ Terrible night’s sleep last night? Fear not, it’s possible to salvage your day. (NYT $) 
+ This athletic fluffy cat is bound to bring a smile to your face.
+ Some simple ways to make your diet healthier.


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Technology & Innovation

Here are the biotech plants you can buy right now to grow at home

Diane Davis

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caprese salad in a bowl made with halved yellow, red and purple-fleshed cherry tomatoes

Biotech seeds have been a huge business for a while. In fact, by sheer mass, GMOs are probably the single most significant product of genetic engineering ever. Except most of us aren’t planting rows of cotton or corn that can resist worms or survive a spritz of RoundUp, the big gene-splicing innovations that companies like Monsanto and Pioneer Hi-Bred first introduced in the 1990s.

What makes these new plants different is that you can buy them directly from their creators and then plant them in the yard, on a balcony, or just in a pot. 

Purple tomatoes developed by Norfolk Health Produce.

NORFOLK HEALTHY PRODUCE

Purple tomato

Starting off my biotech shopping spree, I first spent $20 to order 10 tomato seeds from Norfolk Health Produce, a small company in Davis, California, that created what it calls the Purple Tomato. The seeds have a gene introduced from a snapdragon flower, which adds a nutrient, anthocyanin, that also gives the fruits their striking color.

According to Channa S. Prakash, a geneticist and dean at Tuskegee University, the tomato is the “the first-of-its kind GMO food crop marketed directly to home gardeners.”   

The CEO of the company, Nathan Pumplin, was packing seeds when I reached him by phone. He claimed that anthocyanin has health benefits—it’s an antioxidant—but he agreed that the color is a useful sales pitch.

“I don’t need to make a label that says this red tomato is better for you than the other red tomato,” says Pumplin. “We can simply put out the purple tomato, and people say, ‘Oh my gosh, this tomato is purple.’ Its beauty is a distinguishing characteristic that people can just immediately see and understand.”

There is a plan to mass-produce the purple tomatoes for sale in supermarkets. But Pumplin says the company couldn’t ignore thousands of requests from regular gardeners. “It’s not the main focus of our business, but we are very interested in having people grow these at home,” he says. And “if home gardeners want to save the seed and replant it in their gardens for their own use, that is okay.”

couple in their glowing garden of gmo petunias
A promotional video for Light Bio’s firefly petunia.

LIGHT BIO

Glowing flower

I next decided to shell out for the “firefly petunia,” so called because the plant is supposed to glow in the dark. It’s sold by Light Bio, a startup backed by the venture capital firm NFX .

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Technology & Innovation

The Download: deep diving, and virtual power plants in China

Diane Davis

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open and closed doors with a ribbon of text running around and through them

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology.

Meet the divers trying to figure out how deep humans can go

Two hundred thirty meters into one of the deepest underwater caves on Earth, Richard “Harry” Harris knew that not far ahead of him was a 15-meter drop leading to a place no human being had seen before. 

Getting there had taken two helicopters, three weeks of test dives, two tons of equipment, and hard work to overcome an unexpected number of technical problems. But in the moment, Harris was hypnotized by what was before him: the vast, black, gaping unknown. 

Staring into it, he felt the familiar pull—maybe he could go just a little farther. Instead, he and his diving partner, Craig Challen, decided to turn back. They weren’t there to exceed 245 meters—a depth they’d reached three years earlier. Nor were they there to set a depth record—that would mean going past 308 meters. 

They were there to test what they saw as a possible key to unlocking depths beyond even 310 meters: breathing hydrogen. Read the full story. 

—Samantha Schuyler

This story is from the next print issue of MIT technology Review, all about exploring hidden worlds. Want to get your hands on a copy when it publishes next Wednesday? Subscribe now.

Why China’s EV ambitions need virtual power plants

Virtual power plants (VPPs) are an idea whose time has arrived. They’re basically a layer on top of resources like electric vehicle chargers, solar panels, and battery packs, which allow you to coordinate energy consumption and supply. This lets utility companies handle times of higher energy demand by adjusting the end use of electricity, for example reducing the efficiency of an EV charger so it takes longer to finish and thus puts less burden on the grid.

In China, which is adopting electric vehicles faster than any other country, VPPs could be transformational. The country has just started testing programs which incentivize EV owners to charge their vehicles late at night, when there’s less demand on the grid. 

It’s also piloting bidirectional charging stations, which would let EV owners not only use electricity, but even sell it back into the grid at times of peak demand, earning them a little extra cash. Read the full story.

—Zeyi Yang

This story is from China Report, our weekly newsletter giving you behind-the-scenes insights into China and its tech scene. Sign up to receive it in your inbox every Tuesday.

The must-reads

I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology.

1 Alabama’s Supreme Court ruled that frozen embryos are ‘children’
It’s a worrying development, especially for people seeking infertility treatments. (CNN)
The first IVF babies conceived by a robot have been born. (MIT technology Review)

2 Inside AI startup Anthrophic’s funding spree 
Investors cannot hand money over to promising AI companies quickly enough right now, it seems. (NYT $)
OpenAI is now valued at a staggering $86 billion. (Bloomberg $)
Why the New York Times could win against OpenAI. (Ars Technica)

3 The EU is setting up rules for sucking CO2 out of the sky
It’s creating a first-of-its-kind certification framework for carbon removal technologies. (The Verge)
+ How carbon removal technology is like a time machine. (MIT technology Review)

4 Researchers are imbibing AI with human-like qualities
No one is immune from anthropomorphism, it seems. (New Scientist $)
If you’ve posted on Reddit, your words are probably being used to train AI. (technology%2F2024%2F02%2Fyour-reddit-posts-may-train-ai-models-following-new-60-million-agreement%2F%3Fmc_cid%3Deecfd57aad%26mc_eid%3DUNIQID&data=05%7C02%7C%7Cd1b49b76477142945b0508dc32d84365%7C961f23f8614c4756bafff1997766a273%7C1%7C0%7C638441151658419211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=yEmOuq3VhexDU0vVNasDICewGMS5cbdip0ZnnePNd8Y%3D&reserved=0″ target=”_blank” rel=”noreferrer noopener”>Ars Technica)

5 What mind-reading devices can teach us
They’re restoring functions like speech and movement. But they’re also shining a light on how the brain works. (Nature)
Elon Musk claims the first Neuralink patient can now control a computer mouse with their thoughts. (CNBC)

6 Fake funeral livestream scams are proliferating on Facebook
Beyond grim, and Meta’s doing almost nothing to prevent it. (404 Media)

7 A spacecraft is about to try to snag some space junk
If it works, it’ll be an important development for the effort to clear Earth’s orbit of debris. (Ars Technica

8 People are breeding pythons to have ‘emoji’ patterns 
But, as always amid a gold rush, some of them are doing some deeply unethical things in the process. (New Yorker $)

9 How scientists predicted Iceland’s vast volcanic eruption
And saved a lot of lives in the process. (Quanta)
How machine learning might unlock earthquake prediction. (MIT technology Review)

10 Older people are among VR’s most enthusiastic adopters
And studies suggest spending time in virtual reality can produce positive effects, too. (AP)
Virtual reality can be used as a painkiller. (MIT technology Review)

Quote of the day

“People say AI is overhyped, but I think it’s not hyped enough.”

—Puneet Chandok, who leads Microsoft India and South Asia, says we should get even more excited about AI, the Economic Times reports.

The big story

The open-source AI boom is built on Big Tech’s handouts. How long will it last?

open and closed doors with a ribbon of text running around and through them

STEPHANIE ARNETT/MITTR | ENVATO

May 2023

Last year a leaked memo written by a senior engineer at Google said out loud what many in Silicon Valley must have been whispering: an open-source free-for-all is threatening Big Tech’s grip on AI.

New open-source large language models—alternatives to Google’s Bard or OpenAI’s ChatGPT that researchers and developers can study, build on, and modify—are dropping like candy from a piñata. These are smaller, cheaper versions of the best-in-class AI models created by the big firms that (almost) match them in performance—and they’re shared for free.

In many ways, that’s a good thing. AI won’t thrive if just a few mega-rich companies get to gatekeep this technology or decide how it is used. But this open-source boom is precarious, and if Big Tech decides to shut up shop, a boomtown could become a backwater. Read the full story.

—Will Douglas Heaven

We can still have nice things

+ Paul McCartney has been reunited with a beloved bass guitar that was stolen 51 years ago. 
+ How to have a better relationship with money.
+ Obsessed with Nimbus and his marvelous piano skills. 
+ Cracking up at this game where you have to guess if a name refers to antidepressants or a character from Tolkien.

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